Contact us

Well, contact me, actually.

I’m always almost always glad to hear from you. (I’m always grateful for fan mail, for instance.)

But the reality is that I can’t possibly reply to all the email I get, and it makes me a little crazy. Email that asks me to do something, for instance, is almost always problematic.

So, please feel free to write me: skrug at sensible dot com. (As if that would fool any self-respecting robot.) I will at least read everything that comes in, even if I'm not always able to respond.

But before you write, take a look at the FAQ (—>) to see if your question is answered there. Don’t let it stop you from writing, but don’t count on a reply if your answer is in the FAQ.

...or let me contact you

If you just want to know whenever something new is happening on my end, your best bet is to follow me in tweetsville (@skrug).


How can we get you to speak at our conference?

A big bag of cash is always helpful. People don’t seem to realize that traveling somewhere to give a talk inevitably eats up two or three days of my time–time that I might otherwise spend earning a living.

Or you can relocate to New England. I’ll speak for almost anyone if I can get there in 30 minutes, but it’s hard to get me to leave home.

It couldn’t hurt to ask, but please understand that I have to say no to most invitations, so don’t take it personally. (And if you have a speaker budget, please tell me. Don’t make me guess.)

How do I get a cushy job like yours? (or, I’d like to change my career. How can I get started in the exciting, high-paying field of usability?)

I’m afraid I don’t have much advice to offer, because I got into the business a long time ago when there were no real job requirements and very little competition. The truth is, I couldn’t even get a job like mine nowadays.

You’ve probably already tried or thought of the things I’d recommend:

Go to meetings of the local chapters of usability-related organizations (like UPA and others).

Network. (Which I guess is what you’re trying to do with me. Sorry.) And no, I’m not on LinkedIn.

Take some courses or workshops.

Consider getting a degree. ( Here's a list of programs, but I’m afraid I can’t tell you which ones are best.)

Go to the annual UPA conference.

My best advice (which I got from someone else) is instead of contacting someone who's been in the business forever, contact someone who was where you are five years ago and ask them.

Why haven’t you answered my email?

You know why. Think about it for a minute. For instance, did you ask me to do your homework assignment for you? (People actually do this, a lot. “Could you answer these three questions?”) And sometimes life just gets so crowded with "stuff" that it can take me a very long time to reply to everyone.

I liked your book. Can you take a look at my Web site and tell me what you think?

Sorry. I wish I could, but life is just too short.

Can you recommend a Web designer who follows the principles you lay out in Don’t Make Me Think?

Again, I really wish I could, but most people who ask me this are looking for someone to do a relatively small project, and most of the design firms I come into contact with only work on projects costing $50k and up.

If you have a large budget, there are a few companies I can recommend. Write me.